PLEASE NOTE: the following are the opinions of the Dolly Insider. END NOTE
February 12, 2016, Groove Inc. made an announcement about authorized retailers of their Pullip brand of dolls.
Also included in this announcement was the authorized retailers list for the Pullip My Melody x Hen-Nako which will be making her debut outside of Japan February 2016.
Groove concluded their announcement with a short list of unauthorized retailers who buyers should stay clear of.
It’s Not Unusual
It’s not unusual for companies to provide their customers with a list of authorized retailers or distributors of their products or services.
Apple has an authorized reseller list.
Most customers welcome such a list because the information helps with deciding on where to purchase a product or service.
More Questions Than Answers
While the alert was helpful unfortunately it left collectors with more questions than answers.
And we found it all a bit strange.
Groove starts out by telling fans what they should expect when purchasing dolls from unauthorized retailers:
Then Groove provides a list of authorized retailers but here is where the confusion and strangeness begins.
They only provide a list of shops who are authorized by Sanrio Co., Ltd. to sell Pullip My Melody x Hen-Nako.
Why didn’t they provide a list of all the authorized Pullip retailers not just the ones approved by Sanrio Co., Ltd.?
Does this mean the other Pullip dolls are not at risk of being counterfeit?
Another bit of strangeness is this:
Their statement makes it tough for you to sell your used doll on sites like eBay, Craigslist, Live Journal etc. because now buyers have this uncertainty playing in their heads.
Imagine you decide to sell your gently used doll because you no longer can care for her and you list her on eBay in the hopes of finding her a new home but now with Groove’s warning buyers are more likely not to buy your doll because you are not an authorized retailer.
Do you think Groove’s warning will have an effect on the sale of your doll?
Then Things Get Messy
The announcement gets a bit messy & a bit tacky.
Groove publicly ousts 3 retailers, implying that you should not purchase your dolls from these shops.
- Why did they pick these 3 shops?
- Why didn’t Groove notify the shops about this issue before making this public announcement?
- Who thought it was a good idea to blatantly blast these shops publicly? Now the perception of these retailers has changed.
- Why didn’t Groove investigate and give the Pullip collectors evidence of wrongdoing?
It sure would have made things less confusing.
Their Side of the Story
We were in touch with 2 of the 3 shops to get their side of the story and they stated the following:
These stores may not purchase directly through Groove but according to them, their dolls come from authorized retailers.
It is possible to be a retailer of Pullip and not purchase directly through Groove Inc.
Warnings & Dolls
1/2 kudos goes to Groove Inc. for making an attempt to create an authorize retailer list.
But they may have done more harm than good.
What are your thoughts about the consumer alert?
If the issue is resolved in favor of the 3 “unauthorized retailers” will you still have doubts on whether to purchase from them?
Where you a victim of unauthorized retailers? If so, please share your experience.
If you’re a shopper of 1 of the “unauthorized retailers” please share your experience and support. We’d like to hear from you.
Share your thoughts on the Groove Inc.’s Consumer Alert: Authorized Retailer matter. Let us know in the comment box below.
PLEASE NOTE: the following were the opinions of the Dolly Insider. END NOTE